Most people would probably consider themselves to be active listeners. We think because we have a general idea of what […]

As people all over the country read my book, “Understanding Other People: The Five Secrets to Human Behavior,” the feedback

Frequently in my consulting and coaching work I use a behavioral tool called DISC (Dominance, Influencing, Steadiness and Compliance), which

You can’t change other people. Most of us know this instinctively, yet we often can’t help but try to change

As a certified behavioral analyst, I work a lot with the DISC tool (Dominance, Influencing, Steadiness and Compliance) to help

Anyone who is familiar with NLP (NeuroLinguistic Programming) has probably heard the phrase, “assume positive intent.” It comes from NLP

One of the things I write about a lot, and focus on a lot in my own life, is playing

It isn’t easy for most of us to step outside of ourselves and truly observe what’s happening in life and

In my work dealing with difficult people, I stay tuned in to the people and situations where someone behaves in

I am often reminded, as I go through my day, how many life learnings there are in each and every