I’ve been taking a tap dancing class at the local studio in my town for several weeks now. I joined […]

I like to read the “Dear Abby” section of the newspaper. Yes, I know that Abby is gone and it’s

I generally regard the world – and my life in particular – as a place to watch, wonder and learn.

One of the biggest challenges in most of our day-to-day interactions is that we need to be able to get

In my “Dealing with Difficult People” class, at the opening of the class, I say there is just one important

When dealing with difficult people, an important question we need to ask ourselves is,are they really that difficult? Often, labeling

As the holidays approach, many people begin to make plans for where they’ll go and what they’ll do. For many

Clear communication does not come easily to most of us. In order to communicate clearly and effectively with other people,

I was hardly surprised to read today that a new study shows that 80% of Twitter users are “All About

Dealing with difficult people often means dealing with people whose core values are different than our own values. Much like