Effective Communication and How to Get What You Want From People

If you want something, sometimes the best approach is to ask for it. We ask customers to buy our products; we ask potential investors to put their trust – and money – into our ideas; we ask for salary increases and promotions; we raise complaints, etc. Some people just ask naturally but in many cases […]

It’s Not WHAT You Say Sometimes….

And sometimes it is. When we communicate with others, the words we use are only a small part of the exchange. As we talk, others who are listening are focused on our body language, our tone and the pace of our speech. We may spend a great deal of time getting the message “right” only […]