On the Money Interview

Beverly Flaxington discusses why companies who focus on the customer come out on top.  As a Human Behavior Consultant, Beverly encourages CEOs to truly examine the profitability factor vs minimal “soft costs” for a satisfying experience. Her book Understanding Other People: 5 Secrets to Human Behavior examines the company / consumer relationship and how companies […]

What Fills Your Filters?

In my book, “Understanding Other People: The Five Secrets to Human Behavior,” I talk about filters – those films we have in front of all of our experiences. Filters tell us what’s “right” and what’s “wrong,” and they color our viewpoint as we look out at the world. We don’t recognize the filters; we just […]