Most people would probably consider themselves to be active listeners. We think because we have a general idea of what […]

As people all over the country read my book, “Understanding Other People: The Five Secrets to Human Behavior,” the feedback […]

Frequently in my consulting and coaching work I use a behavioral tool called DISC (Dominance, Influencing, Steadiness and Compliance), which […]

You can’t change other people. Most of us know this instinctively, yet we often can’t help but try to change […]

As a certified behavioral analyst, I work a lot with the DISC tool (Dominance, Influencing, Steadiness and Compliance) to help […]

Anyone who is familiar with NLP (NeuroLinguistic Programming) has probably heard the phrase, “assume positive intent.” It comes from NLP […]

One of the things I write about a lot, and focus on a lot in my own life, is playing […]

It isn’t easy for most of us to step outside of ourselves and truly observe what’s happening in life and […]

In my work dealing with difficult people, I stay tuned in to the people and situations where someone behaves in […]

I am often reminded, as I go through my day, how many life learnings there are in each and every […]